At FusionCore.shop, we are committed to ensuring your satisfaction with every jewelry purchase. If for any reason you are not completely satisfied with your purchase, we are here to help.
Refunds
Eligibility for Refunds:
- Items must be returned within 30 days from the date of purchase.
- Items must be unused, unworn, and in the same condition that you received them.
- Items must be in the original packaging with all tags and labels attached.
- A receipt or proof of purchase is required.
Non-Refundable Items:
- Custom or personalized orders
- Gift cards
- Items on sale
Process for Refunds:
- Initiate a Return: To initiate a return, please contact us at support@fusioncore.shop with your order number and reason for return.
- Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fusioncore.shop with your order number and details of the defect or damage. We will provide instructions on how to proceed with the exchange.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund yet, please contact us at support@fusioncore.shop.
Return Shipping Address
To return your product, you should mail your product to the address provided in the return authorization email.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at support@fusioncore.shop.
Thank you for shopping with FusionCore.shop!